Delivery, Shipping & Returns

DELIVERY AND RETURNS

Delivery

We aim to despatch your order on or before the next working day (Monday – Friday) following receiving payment.

Our standard delivery is via Royal Mail First Class. Royal Mail aims to deliver First Class items the next working day, including Saturday, but it can take up to 15 working days. Within the UK you can also choose to send your mail by Royal Mail Special Delivery Next Day which guarantees to deliver your item by 1pm the day following dispatch.

Internationally we deliver by Royal Mail Airmail or a courier and use a tracked service. Royal Mail aims to deliver to Western Europe within three working days, Eastern Europe within five working days, and to the rest of the world in five to seven working days, but it can take up to 25 working days.

We have a flat fee system for UK postage which is as follows:

  • UK - First Class £2.75

Postage to Europe and the rest of the world is calculated on weight basis as follows:

Europe: 
Up to 500g: £10
500g – 1kg: £15
1kg – 1.5kg: £20
Over 2kg: £30

Rest of world: 
Up to 500g: £15
500g – 1kg: £20
1kg– 1.5kg: £25
1.5kg - 2kg: £30
Over 2kg: £60

14 Day Returns & Cancellation Policy

If you have any problems with an order please contact us and we will try to help.

Telephone 01484 766950  or contact us via our contact page or write to:

Simply Solids. Carr Lane, Slaithwaite, Huddersfield. HD7 5AG

If you change your mind about your purchase you may cancel the order and return the goods to us provided you comply with the conditions stated below and you do this within 14 days of receiving the goods. You do not have to give a reason for returning the goods but you must notify us in writing, during this 14 day period, of your intention to do this. You can notify us by post, by email or by completing and submitting our online form.

Please include your contact details in any communications, including email address and telephone number together with details of your order and what items you intend to return. We will contact you to acknowledge receipt of your notification.

If you return goods, you are responsible for the full cost of returning them to Simply Solids. It is your responsibility to ensure that they are returned with adequate packaging and postage. Simply Solids accepts no liability for returned goods that do not reach us because they have inadequate postage or because they are 'lost in the post'. We therefore recommend you obtain 'proof of posting' and ensure the postage method you use includes adequate compensation for non-delivery.

Goods must be returned to us unused and in a good, re-saleable condition. In the case of fabric, this means it must not have been cut, sewn, washed or ironed and must not be soiled or contaminated in any way. We will only refund the value of the goods we receive back in a re-saleable condition plus the associated shipping charge we made to dispatch those goods to you.

Once the goods have been received and inspected we will make a refund credit, as quickly as possible, to the same payment card account you used to pay for the purchase. We aim to process the credit within 14 days but have no control over the time it will take the card processing company to transfer the money back to your payment card account.

We do not accept returns of patterns.

If any item we dispatch is defective or if we inadvertently send you the wrong item you may return these specific items to us unused and in good condition and we will send you a replacement and refund reasonable return postage/shipping costs provided you notify us in writing within 14 days of receipt of the goods. If we are unable to replace the goods we will refund the purchase price plus reasonable return postage/shipping costs.


Ordering Fabric Online

We make every effort to represent our products as accurately as possible, however colours can appear differently dependent on individual screen settings. If you are unsure about a fabric we are more than happy to send you a small sample before you purchase.

We are extremely careful about how we cut our fabric and always try to cut with the print and weave of the fabric if possible. However please be aware that fabric can distort as it is wound onto the bolt making a straight cut sometimes impossible. Fabric will also shrink with first laundering. Please be mindful of these facts when ordering your fabric and ensure you order enough to complete your project comfortably.